Customer Terms and Conditions

Effective Date: November 10, 2025

Last Updated: November 10, 2025

Definitions

In these Terms and Conditions, unless the context otherwise requires:

• "Account" means the user account created to access the Website;
• "Content" means all information, data, text, images, and materials on the Website;
• "Customer" or "User" means any person who accesses or uses the Website;
• "Order" means a purchase request submitted through the Website;
• "Product" means any goods or services offered for sale by Vendors on the Website;
• "Services" means the marketplace platform and related services provided by ABX;
• "Vendor" means third-party sellers offering Products through the Website;
• "Website" means the ABX Customer Website and all associated platforms;

USER ACCOUNTS AND REGISTRATION

Eligibility

To register for an Account, you must:

• Be at least 18 years of age;
• Have the legal capacity to enter into binding contracts;
• Provide accurate, complete, and current information during registration;
• Comply with all applicable laws in your jurisdiction;

Account Creation and Management

When creating an Account, you agree to:

• Use only one account per email address;
• Provide truthful and accurate information;
• Keep your account information current and up-to-date;
• Maintain the confidentiality of your login credentials;
• Notify us immediately of any unauthorized access to your Account;
• Accept responsibility for all activities conducted under your Account;

Account Types

Customer and Vendor accounts are distinct and serve different purposes. Using the same email address for both account types may result in system identification issues. We recommend using separate email addresses for different account types to ensure proper functionality.

Guest Browsing

While you may browse Products and search the Website as a guest, you must create an Account to:

• Make purchases;
• Save favorite shops or products;
• Access order history;
• Contact customer support;
• Receive personalized recommendations;

PRIVACY AND DATA PROTECTION

GDPR and Data Protection Compliance

We are committed to protecting your privacy and personal data in accordance with the General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our Website, you acknowledge and consent to our data processing practices as described in our Privacy Policy.

Data Collection and Processing

We collect and process the following categories of personal data:

• Identity Data: Name, date of birth, username;
• Contact Data: Email address, telephone number, postal address;
• Location Data: Postcode, delivery address, GPS coordinates (with consent);
• Transaction Data: Order history, payment details, purchase preferences;
• Technical Data: IP address, browser type, device information, cookies;
• Usage Data: Browsing behavior, search queries, product interactions;
• Marketing Data: Communication preferences, opt-in/opt-out status;

Lawful Basis for Processing

We process your personal data based on the following lawful grounds:

• Contractual Necessity: To perform our contract with you (order processing);
• Legal Obligation: To comply with legal and regulatory requirements;
• Legitimate Interests: To improve our services, prevent fraud, and ensure security;
• Consent: For marketing communications and optional data processing (which you may withdraw at any time);

Your Data Protection Rights

Under UK GDPR, you have the following rights:

• Right of Access: Request copies of your personal data;
• Right to Rectification: Correct inaccurate or incomplete data (name and email are editable in your profile);
• Right to Erasure: Request deletion of your Account and associated personal data;
• Right to Restrict Processing: Request limitation of how we use your data;
• Right to Data Portability: Receive your data in a structured, machine-readable format;
• Right to Object: Object to processing based on legitimate interests or direct marketing;
• Rights Related to Automated Decision-Making: Not be subject to decisions based solely on automated processing;

To exercise any of these rights, please contact our Data Protection Officer at dpo@abx.com.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Transaction records are retained for seven years in accordance with HMRC requirements.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Cookie Policy

We use cookies and similar tracking technologies to enhance your user experience, analyze Website usage, and deliver personalized content. By using our Website, you consent to our use of cookies in accordance with our Cookie Policy. You may manage your cookie preferences through your browser settings, though some Website features may not function properly if cookies are disabled.

Third-Party Data Sharing

We may share your personal data with:

• Vendors to fulfil your Orders;
• Payment processors to process transactions;
• Delivery partners to deliver your Orders;
• Service providers who assist in operating the Website;
• Law enforcement or regulatory authorities when legally required;

We do not sell your personal data to third parties for marketing purposes.

WEBSITE USAGE AND SERVICES

Product Search and Discovery

The Website provides search and discovery features including:

• Location-based search prioritizing products and shops based on your postcode;
• Category browsing and filtering;
• Featured products and promotional sections;
• Rescue & Save section featuring discounted items;
• New and popular product highlights;

Search functionality is optimized for mobile devices with horizontal scrolling features. Product availability, pricing, and information are subject to change without notice.

Shopping Cart and Checkout

The shopping cart functionality allows you to:

• Add Products to your cart for later purchase;
• View real-time item counts and total pricing;
• Modify quantities or remove items;

To complete a purchase, you must:

• Register for an Account or log in to an existing Account;
• Provide accurate delivery information;
• Select a valid payment method;
• Agree to these Terms and Conditions;

Orders and Purchases

When you place an Order:

• You are making an offer to purchase Products from the Vendor;
• The contract is formed when the Vendor accepts your Order;
• You will receive order confirmation via email;
• You agree to pay the total amount including all applicable charges;
• Orders are subject to acceptance by the Vendor;
• We reserve the right to refuse or cancel Orders in cases of suspected fraud, pricing errors, or Product unavailability;

Pricing and Payment

All prices displayed on the Website:

• Are in British Pounds Sterling (GBP) unless otherwise stated;
• Include VAT where applicable;
• May change without notice;
• Are set by individual Vendors;

Payments are processed securely through our authorized payment service providers. We do not store your complete payment card details. You authorize us to charge the payment method provided for all Orders placed.

Favorites and Personalization

Registered users can:

• Save favorite shops and products for quick access;
• Receive personalized recommendations based on browsing behavior and purchase history;
• Access previously viewed items;

Product Information and Descriptions

While we make reasonable efforts to ensure Product information is accurate, we do not warrant the completeness or accuracy of all Product descriptions, images, prices, or availability. Vendors are responsible for the accuracy of their Product listings. If you receive a Product that does not match its description, please contact customer support.

DELIVERY AND FULFILMENT

Delivery

Delivery services are provided by Vendors or ABX delivery partners. Delivery times are estimates and not guaranteed. You must:

• Provide accurate delivery information;
• Ensure someone is available to receive the delivery;
• Inspect Products upon delivery;
• Report any issues immediately;

Delivery Charges

Delivery charges, if applicable, will be clearly displayed at checkout and are based on factors including distance, order value, and delivery time preferences.

Failed Deliveries

If delivery cannot be completed due to incorrect address information, unavailability to receive the Order, or refusal to accept delivery, you may be charged additional fees for redelivery attempts.

RETURNS, REFUNDS, AND CANCELLATIONS

Consumer Rights

You have statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These rights include:

• Right to cancel within 14 days of receiving the Products (subject to exceptions);
• Right to reject faulty goods and receive a refund or replacement;
• Right to Products that are as described, of satisfactory quality, and fit for purpose;

Cancellation Rights

You may cancel an Order before it is accepted by the Vendor without charge. Once the Vendor has accepted and begun preparing your Order, cancellation may not be possible. Perishable food items and certain other Products may be exempt from cancellation rights under consumer protection legislation.

Returns Process

To initiate a return:

• Contact customer support with your Order number;
• Provide details of the issue;
• Follow the return instructions provided;
• Return Products in their original condition where possible;

Refunds

Approved refunds will be processed within 14 days of receiving the returned Products or your cancellation notice. Refunds will be issued to the original payment method unless otherwise agreed.

USER CONDUCT AND ACCEPTABLE USE

Prohibited Activities

You agree not to:

• Create multiple accounts with the same email address;
• Use another person's Account without permission;
• Attempt to circumvent authentication or security systems;
• Use the Website for any illegal, fraudulent, or unauthorized purpose;
• Interfere with or disrupt the Website's functionality or servers;
• Engage in any activity that could harm, disable, or impair the Website;
• Collect or harvest personal information of other users;
• Use automated systems (bots, scrapers) to access the Website;
• Transmit viruses, malware, or other harmful code;
• Impersonate any person or entity;
• Post false, misleading, or defamatory content;

Content Guidelines

Any content you submit (reviews, comments, messages) must:

• Be accurate and truthful;
• Not infringe on third-party intellectual property or privacy rights;
• Not contain offensive, defamatory, obscene, or harmful material;
• Not promote illegal activities or products;
• Comply with all applicable laws;

We reserve the right to remove any content that violates these guidelines and to suspend or terminate accounts of users who repeatedly violate these terms.

CUSTOMER SUPPORT

Support Services

Customer support is available to registered users through multiple channels including live chat, email, and phone. Support services include:

• Order assistance and tracking;
• Technical support;
• Account management help;
• Product inquiries;
• Complaint resolution;

Support Process

Support sessions are customer-initiated and may be concluded by administrators once issues are resolved. When contacting support, please:

• Provide accurate account information;
• Clearly describe your issue or inquiry;
• Include relevant Order numbers or screenshots;
• Cooperate with support staff during troubleshooting;
• Follow established support procedures;

Response Times

While we strive to respond promptly, response times may vary based on inquiry volume and complexity. We aim to respond to all inquiries within 24-48 hours during business days.

INTELLECTUAL PROPERTY RIGHTS

ABX Intellectual Property

All Content on the Website, including but not limited to text, graphics, logos, images, software, and trademarks, are the property of ABX, our Vendors, or our licensors and are protected by copyright, trademark, and other intellectual property laws of the United Kingdom and international treaties.

Limited License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for personal, non-commercial purposes. This license does not permit you to reproduce, distribute, modify, or use Content for commercial purposes without authorization.

User-Generated Content

By submitting content to the Website (reviews, comments, feedback), you grant ABX a worldwide, non-exclusive, royalty-free, perpetual license to use, reproduce, modify, publish, and distribute such content for business purposes.

DISCLAIMERS AND LIMITATION OF LIABILITY

Service Availability

While we strive to maintain continuous service availability, we do not guarantee uninterrupted, timely, secure, or error-free access. We reserve the right to suspend or restrict access to the Website for maintenance, upgrades, or security reasons.

Product and Content Accuracy

We do not warrant the completeness, accuracy, or reliability of any Content on the Website. Vendors are responsible for their Product listings, and we are not liable for errors or omissions in Vendor-provided information.

Third-Party Products and Services

ABX acts as a marketplace platform. We are not responsible for the quality, safety, or legality of Products sold by Vendors, the accuracy of their listings, or disputes between Customers and Vendors. However, we will assist in facilitating dispute resolution.

Disclaimer of Warranties

To the fullest extent permitted by law, the Website and all Content are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Limitation of Liability

To the maximum extent permitted by law, ABX shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, or data. Our total aggregate liability to you for all claims arising from these Terms shall not exceed the total amount paid by you to ABX in the twelve (12) months preceding the claim, or £100, whichever is greater.

Statutory Rights

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by English law. These Terms do not affect your statutory rights as a consumer.

ACCOUNT TERMINATION AND SUSPENSION

Termination by User

You may terminate your Account at any time through your profile settings or by contacting customer support. You remain responsible for any outstanding Orders.

Suspension or Termination by ABX

We reserve the right to suspend or terminate your Account without notice for violation of these Terms, fraudulent activity, or any conduct we deem harmful to the Website or other users.

Effects of Termination

Upon termination, your access to the Website will be revoked. Your personal data will be deleted or anonymized in accordance with our retention policies, though order history may be retained for legal purposes.

MODIFICATIONS TO TERMS AND SERVICES

Changes to Terms

We reserve the right to modify these Terms at any time. We will provide at least 30 days' notice of material changes via email or a prominent notice on the Website. Your continued use of the Website after changes take effect constitutes acceptance of the modified Terms.

Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the Website or Services at any time, with or without notice.

GOVERNING LAW AND DISPUTE RESOLUTION

Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

Jurisdiction

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms.

Dispute Resolution Process

If you have a dispute, please contact our customer support team first to attempt informal resolution. We are committed to resolving disputes amicably through negotiation, mediation, or arbitration.

Consumer Rights

If you are a consumer residing in the European Union, you may also have the right to bring proceedings in the courts of your country of residence. Nothing in these Terms affects your statutory rights as a consumer.

Online Dispute Resolution

The European Commission provides an Online Dispute Resolution (ODR) platform for consumers, which you can access at: http://ec.europa.eu/consumers/odr/.

GENERAL PROVISIONS

Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Cookie Policy, and any other policies referenced herein, constitute the entire agreement between you and ABX regarding your use of the Website and supersede all prior or contemporaneous communications, agreements, or understandings, whether oral or written.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, it shall be severed from these Terms. The remaining provisions shall remain in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver of any breach of these Terms shall be deemed a waiver of any subsequent breach.

Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to any affiliated company, successor, or assignee without restriction or notification.

No Agency Relationship

Nothing in these Terms creates a partnership, joint venture, employment, franchise, or agency relationship between you and ABX. You have no authority to bind ABX or make commitments on our behalf.

Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, pandemics, or epidemics; war, terrorism, civil unrest, or government actions; strikes, labor disputes, or supply chain disruptions; telecommunications or internet failures; power outages or equipment failures;

Notices

All notices, requests, and communications under these Terms must be in writing and sent to: To ABX: Via the customer support system or to legal@abx.com; To You: Via the email address associated with your Account; Notices are deemed received: (i) if by email, on the next business day after sending; (ii) if by post, five business days after mailing.

Third-Party Rights

These Terms do not confer any rights or benefits on third parties under the Contracts (Rights of Third Parties) Act 1999, except as expressly stated.

Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

Language

These Terms are provided in English. In the event of any conflict between an English version and a translated version, the English version shall prevail.

CONTACT INFORMATION

Company Name: Afrobasket Express Technology Limited

General Inquiries: info@abxtechnologies.co.uk

Customer Support: support@abx.com

Data Protection Officer: dpo@abx.com

Legal Department: legal@abx.com

Contact No.: 07478687182

Customer Support Chat: Available through the Website